Refund Policy – Rustic Mango

At Rustic Mango, customer satisfaction is our top priority. We ensure a seamless refund process for eligible returns, making sure you have peace of mind with every purchase.

Refund Eligibility

You may request a refund under the following conditions:

• The item is unused, in its original packaging, and returned within 7 days of delivery.
• The product is defective or damaged upon delivery (must be reported within 48 hours).

Please note, customized or personalized items, and items on sale are not eligible for refunds unless defective.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds: The amount will be processed back to the original payment method within 7-10 business days.
• Rejected refunds: If the returned item does not meet our return criteria, we will notify you, and the product will be returned to you.

Refund for Shipping Costs

Shipping costs are non-refundable unless the refund is due to a mistake on our part, such as a defective or incorrect item.

How to Request a Refund

1. Contact our customer service team at [email] or call [phone number] within 7 days of delivery to initiate a refund request.
2. Provide your order details, reason for the return, and any relevant supporting images.
3. Once the refund is approved, we will arrange a pickup and initiate the refund process.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please check your bank account, contact your payment provider, or reach out to us for assistance.

At Rustic Mango, we aim to make your shopping experience risk-free and rewarding. If you have any further questions regarding our refund policy, feel free to contact us.