Return Policy – Rustic Mango

At Rustic Mango, we strive to ensure that our customers are completely satisfied with their purchase. If for any reason you are not, we are here to assist you with our hassle-free return policy.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging with all tags and labels attached.
• Be returned within 7 days from the date of delivery.

Unfortunately, customized or personalized items, as well as items purchased on sale, are not eligible for return.

How to Initiate a Return

To initiate a return, follow these simple steps:

1. Contact our customer service team at [email] or call us at [phone number] within 7 days of receiving your order.
2. Provide details about the reason for return, along with your order number and any supporting images (if applicable).
3. Once your return request is approved, we will arrange a pickup from your location. Please ensure that the product is securely packed in its original packaging for transit.

Refund Process

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued through the original mode of payment.

Please note that shipping costs for returns are non-refundable unless the return is due to a defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please inform us immediately within 48 hours of delivery. We will arrange for a replacement or refund based on the situation.

Exchange Policy

We currently do not offer direct exchanges. If you would like to exchange an item, kindly return the original item and place a new order for the desired product.

At Rustic Mango, we value your trust and aim to provide quality furniture that brings joy to your home. For any further queries, feel free to reach out to our support team.

This return policy aligns with Rustic Mango’s commitment to customer satisfaction, focusing on simplicity and transparency for your convenience.